[COMMON QUESTIONS]

Q: When is the public beta?

A: Persona5: The Phantom X will officially begin its public beta on July 3, 2025, at 10 AM. Please wait patiently!

 

Q: How do I log in to the game?

A: You can log in using one of the following methods: Facebook account login, Google account login, Apple ID login, email login or guest login. PC users can also log in by scanning a QR code with their device.

 

Q: How do I download the game?

A: Pre-downloads for the game are expected to open on July 1, 2025, at 12 PM. At that time, you can pre-download the game from the dual-platform stores (Google Play , App Store). PC players can also visit the official website to download the installer and begin pre-downloading.

 

Q: Can users outside of Southeast Asia play the P5X SEA version?

A: The P5X SEA version is only available to players in selected Southeast Asian regions (Singapore, Thailand, Malaysia, the Philippines, and Indonesia).

If you are located in other regions such as Europe or North America, please head over to the P5X Global version for the full gameplay experience and localized support.

 

 

Q: Can I play Persona5: The Phantom X using an emulator?

A: Yes, please use a 64-bit emulator to play the game.

 

Q: Is character data shared between PC and dual platforms (iOS, Android)?

A: Yes, character data is interoperable between PC and dual platforms, so players can choose their preferred way to play.

 

Q: My phone shows an update failed message after downloading the game.

A: Your phone may have insufficient storage space. Please free up at least 30GB of space and then restart the game to update resources. If the update still fails, please send a private message to the Persona5: The Phantom X official fan group or email customer service.

 

Q: My phone cannot download the game from the store properly

A: Your device may not meet the specifications for Persona5: The Phantom X. Please send a private message to the Persona5: The Phantom X official fan group or email customer service.

 

Q: How do I adjust the window size on a PC?

A: In the game, click the "Settings" button, select "Graphics," turn off "Full Screen Display," and then click "Resolution" to choose the window size.

 

Q: How do I fix full-screen display on a PC?

A: In the game, click the "Settings" button, select "Graphics," and turn on "Full Screen Display".

 

Q: How do I claim pre-registration event rewards?

A: Rewards will be sent via in-game mail after the public beta. Please check your in-game [Mail].

 

[DEVICE AND NETWORK RELATED]

Q: What are the device requirements for PC, iOS, and Android?

A:

[PC]

Recommended Device:

Requires a 64-bit processor and operating system

Operating System: Windows 11 64bit

Processor: Intel Core i5-8500

Memory: 16GB

Graphics Card: NVIDIA GeForce GTX 1060 6G

DirectX Version: DX12

Storage Space: Recommended to reserve 70GB or Higher

 

Minimum Supported Device:

Requires a 64-bit processor and operating system

Operating System: Windows 10 64bit

Processor: Intel Core i3-7300

Memory: 8GB

Graphics Card: NVIDIA GeForce GTX 750Ti 2G

DirectX Version: DX11

Storage Space: Recommended to reserve 70GB or Higher

 

[Android]

Minimum Supported Device:

System: Android 8.0 or Later

CPU: Snapdragon 835 / Kirin 810 / Dimensity 700 / Exynos 9810 or Higher

Memory: 6GB or Higher

Storage Space: Recommended to reserve 30GB or Higher

 

[iOS]

Supported Device:

System: iOS 13.4.1 or Later

iPhone: iPhone 11 or Higher

iPad: iPad 9 or Higher

Storage Space: Recommended to reserve 30GB or Higher

 

[REDEMPTION CODE RELATED]

Q: How do I redeem a serial code in the game?

A:

Step 1: Download Persona5: The Phantom X from dual-platform stores or the official website.

Step 2: Enter the game and complete the mission "Prologue - Return Home" to unlock the "Redemption Code" function.

Step 3: Click the "Redemption Code" button in the menu interface.

Step 4: Enter the redemption code in the input box in the middle of the redemption interface and click confirm.

Step 5: After successful redemption, claim your rewards from the in-game mailbox.

Q: Where is the in-game [Mail]box?

A: In the menu, click [Mail]. (Complete the mission "Prologue - Return Home" to unlock the "Redemption Code" function).

 

[TOP-UP RELATED]

Q: Is in-game top-up open?

A: In-game top-up will be available after the official public beta of Persona5: The Phantom X. In addition to the top-up tiers available in the App Store and Google Play Store, you can also use official top-up on the official website's homepage under "Top-up & Purchase Points" to enjoy more top-up discounts.

 

Q: What if the purchased item is not received after topping up?

A: If you encounter an issue where a purchased item is not received after topping up, please try exiting the game and logging in again. If the item is still not received after following the above steps, you can click [Settings - Contact Customer Service] to submit your issue, and we will respond as soon as possible.

 

Q: What if the purchase fails?

A: This may be due to network issues. You can try switching to a network with better signal for topping up. If you still experience top-up anomalies after following the above steps, you can click [Settings - Contact Customer Service] to submit your issue, and we will respond as soon as possible.

 

Persona5: The Phantom X Official Fan Group: >>Click Here<<

Persona5: The Phantom X Customer Service Center: >>Click Here<<

 

Persona5: The Phantom X Operations Team